Sitting among peers at a gathering a few years ago, an exasperated Silicon Valley CEO seemed ready to get rid of Slack. “It’s one of my biggest regrets,” he said.
The app was fueling drama inside his company, and he wondered aloud whether it was worth the trouble. From a few feet away, I was surprised to overhear anything other than the often-repeated mantra that Slack would replace email. Yet since then, more executives have privately confessed concerns about how workplace chat apps were upending their cultures.
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